> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat experience

> The prompts and shortcuts that help buyers start talking.

Under **Product settings → Sales Agent → Chat widget**, in **Prompts & shortcuts**. Saved **per domain**.

A blank chat box is intimidating. These give buyers something to click.

## Suggestions

Pre-written prompts shown when the chat window opens.

* Up to **4**
* **60 characters** each

Examples:

* "What do you have in stock?"
* "Tell me about financing"
* "I want to book a test ride"
* "Do you take trade-ins?"

<Tip>
  The highest-impact setting on the page. Buyers click a suggestion far more readily than they type a question from scratch.
</Tip>

## Quick actions

Shortcut pills in the chat window. Each has a label the buyer sees and a prompt sent to the agent behind the scenes.

* Up to **4**
* Label: **20 characters**
* Prompt: **120 characters**

The label should read like something a buyer would tap. The prompt is where you put the detail, since the buyer never sees it.

## Input placeholders

The rotating hint text in the empty input field.

* Up to **5**
* **60 characters** each

Use them to suggest what the agent can do: "Looking for a specific model?", "Ask about financing", "What's my trade worth?"

## Featured languages

Set under **Chat widget → Language**, per domain. This is which languages the widget advertises to buyers, so a US site can surface English and Spanish while a Canadian one surfaces English and French.

The agent detects the buyer's language from their first message regardless. Featured languages control what is offered up front.

<Card title="Appearance" icon="palette" href="/sales-agent/agent/appearance">
  Brand color, theme, and launcher.
</Card>