> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.
# The conversation inbox
> Every AI conversation in one list, with filters to find the ones that need you.
Open **Sales Agent** in your Admin Portal to see every conversation the agent is handling, across both channels, newest activity first.
Each conversation shows three things side by side:
* **The list** of conversations, with the lead's name, a preview of the last message, and a timestamp. Sorted strictly by most recent activity, whether that message came from the buyer, the agent, or one of your reps.
* **The thread**, so you can read the whole exchange.
* **The lead panel**, with contact details, vehicle interest, pipeline stage, and qualification status. Click **View lead details** to open the full [lead drawer](/sales-agent/crm/lead-details) without leaving the inbox.
## Finding the conversations that matter
Use the toolbar above the list:
| Filter | What it does |
| ------------- | --------------------------------------------------------------------- |
| **Search** | Matches lead name, phone number, or anything said in the conversation |
| **Channel** | Website chat, text message, or both. Counts show how many match |
| **Status** | Open, Closed, Escalated. Pick several and they add together |
| **Escalated** | A one-click toggle for conversations the agent handed to your team |
**Clear all** resets everything at once.
Start your day with the **Escalated** toggle on. That is your list of buyers waiting on a person. Clear it when you are done and you are back to the full timeline.
## Slack
If your dealership uses Slack, every conversation is also forwarded to your Slack channel in real time. Each conversation opens its own thread, headed with the buyer's name, phone number, and channel, and every message lands as a reply in that thread. Nothing to set up beyond having the Sales Agent active.