> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review solicitation

> Ask buyers for a review by text when they reach a stage you choose.

Set this at **Resource settings → CRM → Review solicitation**.

Ekho texts a buyer a review link when they first enter a stage you select, in Ekho or in your external CRM. Each buyer receives one request.

Set the link before you turn messages on. Every request includes that link.

## Review link

The card is **Review link**. Choose where the buyer goes.

| Option | What you provide |
| - | - |
| **Google Business Profile** | Uses the listing you connected. The row shows **Connected** when a listing is in place. If it is not, the card says **To enable review requests, complete your Google Business Profile setup** and offers **Go to settings**. Saving **Google Business Profile** without a listing is refused: **Connect a Google Business Profile listing first, or choose a custom review link.** |
| **Custom review link** | A URL you enter. The field starts as `https://`. It must be a valid URL. |

If you have not chosen a destination, saving tells you **Choose where buyers go to leave a review.**

## Trigger stage

The card is **Trigger stage**. **Add stage** opens the picker. **Edit stage** changes a stage you already selected.

You can pick **Ekho** stages and stages from a connected CRM. The description on the card is: **Choose which stages trigger a review request. Each buyer receives only one request when they first enter a selected stage.**

A CRM with no ingested leads has nothing to list yet. The picker says **No stages yet. They appear here once leads sync from this CRM.** If the lookup fails, it says **Couldn't load stages. Close this and try again.**

## Messages

The card is **Messages**.

**1. Turn on the initial request**

**Initial review request** is **Sent when a buyer enters a selected stage**.

The switch stays locked, with **Set a review link first**, until a link is saved. If the link later disappears, the switch stays available and the card says **No review link is set, so nothing can send. Set a link or turn this off.**

**2. Turn on the follow-up**

**Follow-up message** stays locked, with **Enable the initial request first**, until the initial request is on.

The timing reads **Sent if the buyer hasn't clicked the link after**, then a day count from **1 day** through **30 days**. The follow-up stops when the buyer clicks the link, opts out of texts, lands in a do-not-contact CRM stage, or the agent is paused. Turning the messages off while a follow-up is still waiting stops it too. A reply leaves the follow-up scheduled.

> [!WARNING]
>
> By enabling review requests, you confirm that the buyers in your selected stages gave your dealership consent to contact them by text.

That statement is on the messages card. Enabling either message records it against the signed-in user.