> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Business hours

> Where your hours live, and what actually uses them.

Set them under **Account settings → Business details**, in the **Hours** section. These are the hours your customer support line is available.

## What uses them

**The agent's context.** Your hours appear on the Sales Agent's **Context** section, so the agent can answer "are you open?" accurately instead of guessing.

**Lead routing escalation.** Escalation steps can run their timers during business hours only, so a lead arriving Friday evening does not escalate through the weekend. There is also a **grace period after business hours**: if an escalation becomes due while you are closed, it waits that long after you reopen before firing. See [lead routing](/sales-agent/crm/lead-routing).

## What does not use them

<Warning>
  **Appointment availability does not come from your business hours.** It comes from the calendar you connect under Capabilities → Booking. Setting your hours does not make the agent bookable, and changing your hours does not change what slots it offers. See [appointment scheduling](/sales-agent/skills/scheduling).
</Warning>

## The agent still works when you are closed

That is the point of the product. Outside your hours the agent keeps answering, qualifying, and booking against your calendar. It just sets honest expectations about when a person will follow up.

<Card title="Appointment scheduling" icon="calendar-check" href="/sales-agent/skills/scheduling">
  Connect the calendar the agent books into.
</Card>