> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge overview

> Teach the agent your policies, promotions, and product details.

The agent knows general sales process out of the box, and it knows your live inventory. What it does not know is *your dealership* — your warranty terms, your return policy, this month's promotion.

Knowledge is where you fix that. Upload your documents and the agent uses them to answer.

Find it at **Resource settings → Knowledge**.

## How it works

<Steps>
  <Step title="You upload a document">
    A PDF, Word file, or Markdown file with your business information.
  </Step>

  <Step title="Ekho processes it">
    The file is parsed, classified, split into searchable sections, and indexed. Usually a few minutes.
  </Step>

  <Step title="The agent retrieves from it">
    When a buyer's question is relevant, the agent finds the best-matching sections and answers from them.
  </Step>

  <Step title="Buyers see it was grounded">
    A source count appears in the **Thought for Xs** panel above the reply. Your document names are never shown to buyers.
  </Step>
</Steps>

The agent only reaches for knowledge when the question calls for it. Greetings and appointment booking do not trigger a lookup.

## What the agent draws on

Knowledge documents are one of several sources:

<CardGroup cols={2}>
  <Card title="Your documents" icon="file-lines" href="/sales-agent/knowledge/documents">
    What you upload. The part you control.
  </Card>

  <Card title="Live inventory" icon="boxes-stacked" href="/sales-agent/knowledge/inventory-and-website">
    Your current available stock, refreshed every turn.
  </Card>

  <Card title="Your website" icon="globe" href="/sales-agent/knowledge/inventory-and-website">
    The page the buyer is on, plus your site URL.
  </Card>

  <Card title="Past conversations" icon="comments">
    Previous conversations are indexed automatically. Always on, nothing to configure.
  </Card>
</CardGroup>

## What to upload first

Start with whatever your team answers over and over:

* Hours, locations, contact details, team bios
* Vehicle specs, feature comparisons, owner manuals
* Current deals, seasonal offers, pricing sheets
* Return policy, warranty terms, service agreements
* Financing options, payment plans, credit requirements
* Maintenance schedules, parts catalogs

<Tip>
  Keep it current. When a promotion changes, upload the new version and delete the old one. The agent has no way to know which of two contradictory documents is newer.
</Tip>

<Note>
  Knowledge is part of the AI Sales Agent product. If you do not see it in settings, contact your account manager.
</Note>