> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> Website chat and text message. What each one does and how they share memory.

The AI Sales Agent works on two channels: **website chat** and **text message**. Both are included, and you can run either on its own or both together.

<CardGroup cols={2}>
  <Card title="Website chat" icon="comment" href="/sales-agent/channels/website-chat">
    A chat assistant on the site you already have. One line of code to install.
  </Card>

  <Card title="Text message" icon="comment-sms" href="/sales-agent/channels/sms">
    Buyers text your dealership number and get an answer back in seconds.
  </Card>
</CardGroup>

Both channels feed one inbox and share the same memory, so a buyer who starts in chat and later texts you does not have to start over.

## What differs between them

|                                | Website chat                     | Text message                  |
| ------------------------------ | -------------------------------- | ----------------------------- |
| Vehicle cards with photos      | Yes                              | Links only                    |
| Reads the page the buyer is on | Yes                              | Not applicable                |
| Pre-qualification              | Opens in the chat                | Sent as a link in the message |
| Escalation                     | Collects phone and consent first | Escalates right away          |
| Skill shortcut buttons         | Yes                              | No                            |
| Buyer can rate a reply         | Yes                              | No                            |

## Turning them on

Each channel is toggled independently under **Product settings → Sales Agent**, on that channel's own tab. You can enable one without the other, and you can flip a channel on before the rest of your setup is finished, though the agent works best once your business details are in place.