> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Promotions

> The agent surfaces deals a buyer qualifies for, including on stock you have not taken in yet.

The agent knows about your active promotions and your OEM's promotions, and brings up the ones a buyer actually qualifies for.

## The part worth understanding

Promotion targeting is **a rule evaluated when the buyer asks**, not a fixed list of vehicles picked when you created the promotion.

So a promotion you write today automatically covers qualifying units you take in next month. You do not have to go back and add them. The agent will surface a deal on a unit that did not exist when the promotion was written.

<Info>
  This is the same promotions engine that runs in checkout, so a deal the agent mentions is the deal the buyer gets at payment.
</Info>

## What the agent handles

* Your own dealer promotions
* OEM promotions you have accepted
* Stacking rules, so it does not promise two deals that cannot combine
* Per-rooftop availability, so it does not offer a sibling store's promotion

## Keeping it accurate

The agent reads your live promotion configuration, so accuracy is a matter of keeping that current. Two things to watch:

1. **Expired promotions.** End them in the Admin Portal rather than leaving them running.
2. **Promotions only described in a knowledge document.** If a promotion exists as a PDF you uploaded but not as a configured promotion, the agent may describe terms that checkout will not honour. Configure it properly and delete the stale document.

<Warning>
  A promotion that lives only in an uploaded document is the most common source of a mismatch between what the agent promises and what the buyer is charged.
</Warning>