> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekho.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What buyers see

> The buyer's flow, screen by screen, so you know what you are selling.

Worth walking through once, so you can answer buyer questions confidently.

## 1. Choosing and configuring

The buyer finds a vehicle on your site, picks colour and trim, and adds parts, accessories, and gear.

<Frame caption="Accessories and gear are added in the flow, not after the sale.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/xBDmSkmU0JPkqQLm/images/product/checkout/accessories.png?fit=max&auto=format&n=xBDmSkmU0JPkqQLm&q=85&s=58cad70090fb5a77af8611e30b579778" alt="A checkout step offering a touring jacket, gloves, helmet, and boots" width="1516" height="1141" data-path="images/product/checkout/accessories.png" />
</Frame>

## 2. Paying

They choose how to pay. Options depend on what you have enabled: financing, card, bank transfer, cryptocurrency, or buying in person at your store. Fulfillment is chosen here too: shipping to their address or pickup from you.

<Frame caption="Payment and fulfillment in one step, with the financing estimate shown up front.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/O4EHkkQy_hRFU0g_/images/product/checkout/payment-options.png?fit=max&auto=format&n=O4EHkkQy_hRFU0g_&q=85&s=0a9303c9e82202a992e20bfc3a281a6a" alt="A checkout step showing finance, card, bank, crypto, and buy-in-person options" width="1516" height="1141" data-path="images/product/checkout/payment-options.png" />
</Frame>

## 3. Financing

If they finance, they complete the application in the flow: term length, down payment, and personal details. Multiple lenders are approached and real offers come back.

<Frame caption="Terms and down payment are chosen before the application is submitted.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/xBDmSkmU0JPkqQLm/images/product/checkout/financing-application.png?fit=max&auto=format&n=xBDmSkmU0JPkqQLm&q=85&s=4f3318f612de8730ea81970d8ed9f79c" alt="A financing application showing term options from 24 to 84 months and a down payment field" width="1516" height="1141" data-path="images/product/checkout/financing-application.png" />
</Frame>

## 4. Protection

They choose a protection package, with a clear explanation of what each covers and what declining means.

<Frame caption="Packages are presented plainly, including the option to decline.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/xBDmSkmU0JPkqQLm/images/product/portal/protection-plans.png?fit=max&auto=format&n=xBDmSkmU0JPkqQLm&q=85&s=c3a455de63168c555d8fbd43b1ea2993" alt="Basic, Essential, and no-insurance protection options with coverage details" width="3024" height="1964" data-path="images/product/portal/protection-plans.png" />
</Frame>

## 5. Titling and registration

They confirm the details needed to register the vehicle: personal details, military status, and their registration and mailing addresses.

<Frame caption="Ekho asks only for what that buyer's state actually requires.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/xBDmSkmU0JPkqQLm/images/product/portal/titling-registration.png?fit=max&auto=format&n=xBDmSkmU0JPkqQLm&q=85&s=b602ac6915a736bf5df3d1827ffa6404" alt="A titling registration form collecting personal details and registration address" width="1516" height="1141" data-path="images/product/portal/titling-registration.png" />
</Frame>

## 6. Tracking delivery

Once the order is placed, the buyer follows it themselves: a map, a delivery timeline, the carrier, an ETA, and a tracking number.

<Frame caption="Buyers stop calling for status because they can see it.">
  <img src="https://mintcdn.com/ekho-mtje7p526we/xBDmSkmU0JPkqQLm/images/product/portal/order-progress.png?fit=max&auto=format&n=xBDmSkmU0JPkqQLm&q=85&s=b15491c22bd52b3304506cbf34c7548f" alt="An order progress page with a map, delivery timeline, carrier, and ETA" width="1516" height="1141" data-path="images/product/portal/order-progress.png" />
</Frame>

## Why this reduces your workload

Every screen above is a conversation your team is not having. The buyer verifies their own identity, submits their own stipulations, picks their own protection, confirms their own registration details, and checks their own delivery status.

<Card title="Buyer documentation" icon="book-open" href="/buyer-docs/introduction/welcome">
  The same flow, written for buyers. Useful to send when someone has questions.
</Card>
