Track your order - Product Overview

Once your order is placed you get your own portal. It shows what is done, what is outstanding, and where your vehicle is.

Getting in

Use the link in your order confirmation email. You can return any time.

Each step of your order with its status, so you can tell at a glance whether anything is waiting on you.

Typical steps are reviewing your order, signing off, financing, registration, protection, payment, and paperwork.

If your order seems to have stalled, check here first. It is nearly always one step waiting on something from you, and the portal names it.

Once your vehicle ships you get:

A map showing where it is
A delivery timeline — order confirmed, prepared for shipment, in transit, out for delivery, delivered
The carrier handling it
An estimated delivery date and time
A tracking number

About	Contact
The vehicle, price, or when it will be ready	Your dealer
Delivery scheduling once in transit	The carrier shown in your portal
Paperwork, payments, or your portal	Ekho support

Ekho emails and texts you when something needs your attention, such as a document to sign or a stipulation to provide.

Check your spam folder if you are expecting something. A missed request is the most common reason an order sits still.