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Once a buyer is qualified, the agent offers genuinely open times and books them. No “someone will call you to arrange a time”.

The agent confirms a real slot and collects what it needs to hold it.

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Set it up

Under Product settings → Sales Agent → Capabilities, in Booking. Each appointment type is configured separately:
1

Create the calendar

Use a calendar your team actually keeps current. The agent reads it as the truth about who is free.
2

Share it with the Ekho service account

This is what lets the agent check availability and write bookings back. Without the share, it cannot see or book anything.
3

Paste the calendar ID and set the duration

4

Add a notification email

So your team hears about a booking without watching the calendar.
Availability comes from the connected calendar, not from your business hours. If the calendar is wrong or unshared, the agent cannot book, no matter what your hours say.

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Appointment types

Sales consultations and showroom visits are available today. Additional types, including test drives and demo rides, appear in the Booking section as they ship.

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What happens on booking

  • The appointment lands on the connected calendar
  • Notification goes to the address set for that appointment type
  • The appointment is attached to the lead
  • It travels with the lead when it is forwarded to your CRM

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Booking outside your hours

A buyer messaging at 11pm still gets booked, into the next slot your calendar shows as free. The agent does not pretend somebody is available right now.

Appointments land in the scheduling queue alongside everything else your team is working.