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1

A buyer reaches out

Someone opens chat on your website or texts your dealership number. The agent replies in seconds, at any hour.
2

It answers the real question

The agent searches your live inventory and your knowledge documents to answer. It knows which page the buyer is looking at, so “what’s the price on this one?” just works.
3

It captures the lead

Once it has answered the first question, the agent asks for contact details. A lead is created as soon as the buyer shares their information and gives consent. If they decline, the agent keeps helping and asks again later.
4

It qualifies and books

The agent works out timeline, budget, trade-in, and financing readiness, then offers open appointment slots and books directly onto your calendar.
5

Your team takes it from here

The conversation, the buyer’s answers, and the appointment are all in your inbox and your CRM. Your rep closes instead of re-qualifying.

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It only sells what you can actually deliver

This is the part dealers care about most. The agent is grounded in your live inventory on every single reply. It only references units whose assignment status is Available, meaning the unit is physically on hand, is not locked to an order already in progress, and has not sold. A buyer could purchase it today. That has two useful consequences:
  • A unit still in Draft but sitting on your lot is fair game.
  • A unit marked Published but already locked to another order is not.
If you do not stock a brand or category, the agent will not claim you do, even if older copy on your website says otherwise. Buyers asking about something you are out of get guided toward what you actually have.
No setup required. Inventory grounding is on for every conversation, and the agent re-checks on every turn, so it updates the moment a unit sells or arrives.

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It understands how people actually talk

The agent searches by meaning, not just keywords, so buyers do not have to know your model names. Results come back as cards in the chat with a photo, price, condition, and distance from the buyer.

Vehicle results appear as cards the buyer can tap straight through to the listing.

If a buyer clicks a card and lands on the listing page, the conversation follows them and reopens where they left off.