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If you run several sites, each gets its own separately configured agent. Use the domain selector at the top of the Chat widget tab to choose which one you are editing. Add domain registers a new one.

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What is per domain

Everything below the selector applies only to the selected domain:
  • Enable or disable state
  • Appearance and dark mode
  • Launcher position, size, and variants
  • Chat experience: suggestions, pills, placeholders
  • Featured languages
So your main store site and a brand microsite can look and behave completely differently.

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Add a domain

1

Open the Chat widget tab

Product settings → Sales Agent → Chat widget.
2

Add it

Click Add domain, enter the URL such as www.yourdealer.com, and confirm. It starts with default settings.
3

Configure it

Set Status, Appearance, Launcher, and Chat experience. Changes save against that domain only.
4

Install the snippet

Each self-hosted domain needs the snippet installed. See Install on your website.
In the Launcher card, per domain. This is which languages the widget advertises to buyers, so a US site can show English and Spanish while a Canadian one shows English and French. When two or more languages are configured, a pill appears in the chat input showing the active language code, such as EN or ES, with a dropdown to switch. With fewer than two configured the pill is hidden, since there is nothing to switch between. Buyers can pick a language before their first message and the agent replies in it from the start, or switch mid-conversation at any time.
Only enable languages you actually want the agent speaking. Every one you enable can be locked to by a buyer’s first message.

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Delete a domain

Select it, then click the trash icon next to Preview. A dialog confirms.
Deleting discards that domain’s appearance, chat experience, and enable state permanently, and the widget stops loading on that site. It cannot be undone.

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Dealer groups

If your rooftops are linked as a dealer group in the Admin Portal, the agent is aware of the whole network automatically. No per-domain setup needed. See how it works.