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Ekho forwards qualified leads and rejected-financing handoffs into your CRM. You configure it yourself, with no engineering work. Find it at Resource settings → Integrations, with one sub-page per vendor.

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Pick your vendor

ADF (generic)

Industry-standard ADF/XML by email. Use this unless your CRM is named below.

DP360

ADF email with a required vendor ID as the subject prefix.

Revvable

ADF email to Revvable-registered addresses.

Lightspeed CRM

Direct API push. No email destinations.

Salesforce

Direct API via a Connected App and OAuth.
Each vendor keeps its own destination list, so you can route different leads to different teams without overlap. You can run more than one vendor at once.

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Set up generic ADF

ADF (Auto-Lead Data Format) is the XML format most dealership CRMs parse automatically.
1

Open the ADF sub-page

Resource settings → Integrations → CRM → ADF.
2

Add destinations

Click Add destination and enter the address ADF leads should go to. Add as many as you need; every destination gets a copy of each lead.
3

Save

Forwarding starts on the next qualifying lead.
4

Verify in your CRM

Trigger a test lead, or wait for a real one, and confirm it appears. Most CRMs parse ADF/XML with no mapping work.

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When a lead is forwarded

A lead is sent when:
  • The agent finishes qualifying the lead and the conversation ends
  • The buyer does not respond within 15 minutes of the agent’s first outreach
  • The conversation sits idle for 10 minutes with no activity from either side
  • The conversation is escalated to your team
  • Dealer handoff is on and every lender rejects the buyer’s financing application
Each lead is forwarded once per conversation, so nothing arrives twice.
The 10-minute idle window is deliberately short so your team can pick up a warm lead while the buyer is still engaged.

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What is in a forwarded lead

Contact details, vehicle interest, a conversation summary, and appointment details if one was booked.

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Checking what is connected

The Context tab of your Sales Agent settings has a read-only CRM forwarding card listing every vendor and whether it is configured, with a one-click link into each one’s setup page.

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Removing a vendor

Click Remove on that vendor’s sub-page. Leads keep flowing to any other vendors you have configured.