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Under Product settings → Sales Agent → Chat widget, in Prompts & shortcuts. Saved per domain. A blank chat box is intimidating. These give buyers something to click.

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Suggestions

Pre-written prompts shown when the chat window opens.
  • Up to 4
  • 60 characters each
Examples:
  • “What do you have in stock?”
  • “Tell me about financing”
  • “I want to book a test ride”
  • “Do you take trade-ins?”
The highest-impact setting on the page. Buyers click a suggestion far more readily than they type a question from scratch.

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Quick actions

Shortcut pills in the chat window. Each has a label the buyer sees and a prompt sent to the agent behind the scenes.
  • Up to 4
  • Label: 20 characters
  • Prompt: 120 characters
The label should read like something a buyer would tap. The prompt is where you put the detail, since the buyer never sees it.

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Input placeholders

The rotating hint text in the empty input field.
  • Up to 5
  • 60 characters each
Use them to suggest what the agent can do: “Looking for a specific model?”, “Ask about financing”, “What’s my trade worth?” Set under Chat widget → Language, per domain. This is which languages the widget advertises to buyers, so a US site can surface English and Spanish while a Canadian one surfaces English and French. The agent detects the buyer’s language from their first message regardless. Featured languages control what is offered up front.

Appearance

Brand color, theme, and launcher.