Under Account settings. These are personal to you and do not affect anyone else on your team.
Your details
Update your name as it appears in the Admin Portal and on activity you log against leads and orders.
Use your real name. It shows up in lead activity logs and on the conversations you handle, and βuser1β makes those logs much less useful to whoever reads them next.
Password
Change your password from your account settings.
If you cannot sign in, use the password reset link on the login page. A reset link is emailed to your address.
You need access to the email address your account was invited with. If you no longer have it, ask a team member with access to help, or contact Ekho support.
Security
Review your security settings from the same place.
Do not share a login. The Admin Portal reaches orders, payouts, and buyer personal information, and shared credentials make lead assignment and activity logging meaningless. Everyone who needs access should be invited properly.
Leaving or changing roles
If someone leaves your dealership, remove their access from team settings and check they are not still in your lead routing rotation, or leads will be assigned to nobody.